Our Services
Driving Transformation
At Envoy Change Management, we guide ERP and digital transformations from strategy through adoption, ensuring programs deliver measurable results. Whether you need a comprehensive OCM program, targeted à la carte services, or expert staff augmentation, our offerings are designed to align with your goals, culture, and program methodology.
OUR SERVICES
Full OCM Program Offering
Our end-to-end OCM programs are tailored to your ERP or technology initiative, integrating directly with your project team, system integrator and chosen project management approach.
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Leadership Alignment
Ensure leaders are aligned behind a vision, engaged with peers and the project team, and equipped to guide change
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Stakeholder Analysis
Identify key stakeholders, assess influence, and develop targeted engagement strategies to build buy-in and adoption
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Change Impact Assessment
Assess change impacts on people and translate insights into redesigned operating models and job roles
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Communication and Engagement Strategy and Execution
Craft and execute targeted messaging to inform, align, and motivate your workforce
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Resistance Management
Proactively address barriers to adoption and build support for change
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Training Strategy
Design role-based learning strategy to ensure skill development and knowledge transfer
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Cutover and Hypercare Planning
Prepare teams for go-live and provide post-launch support for a smooth transition
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Post-Go-Live Support and Reinforcement
Sustain adoption and embed new behaviors into everyday operations
This comprehensive approach ensures adoption, mitigates risk, and maximizes the value of your ERP and transformation investment.
“Working with Dawn was a true partnership. She brought strategic vision and thought leadership from an organizational transformation perspective to an Infor Finance & Supply Management implementation at a large hospital system in New Jersey. She helped our joint client see around corners for bigger picture strategic opportunities. She developed a capability maturity model that gave the client a roadmap for continued optimization, and her collaborative style made it feel like we were always working as one team.”
DeAnn Zufall, Chief Executive Officer, ZCom Solutions
OUR SERVICES
À La Carte
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Is your organization constantly evolving through innovation and improvement?
Let us develop an OCM playbook and toolkit, aligned to your program management methodology, so that you can integrate OCM into all of your organization’s initiatives.
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Is your Steering Committee engaged and actively governing your project to ensure strategic objectives, budget and timelines are met? Is your project team (IT, business representatives and third-party vendors) working effectively together?
We facilitate workshops and provide coaching to ensure your steering committee is engaged and your project team works effectively to achieve strategic goals.
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Has your project fallen off track? Have adoption efforts come up short?
We can conduct a mid-project health check to identify gaps and risks - and more importantly - remediation actions. Likewise, we can run an after-action-review to help you optimize a solution that’s already been implemented.
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Do you need to build change management capability across your organization?
We deliver tailored training courses to educate and prepare your leaders, managers, and project team members to lead impacted stakeholders through change.
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Are you looking to achieve synergies from your acquisition through faster adoption of culture and new ways of working?
Let Envoy develop a clear, actionable playbook to integrate people, processes, and technology after a merger or acquisition.
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Are you implementing a new ERP and want to ensure your IT application controls are designed, documented, and effective from day one?
We can design and document IT general and application controls for your ERP implementation to ensure compliance, reduce risk, and support smooth operations from day one.
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Is your organization ready to adopt AI responsibly and ensure strong governance while maximizing its strategic value?
We can develop a practical AI Change Management Playbook to help your organization adopt AI responsibly, engage people effectively, and drive measurable business impact.
“Partnering with Dawn and her team was seamless from day one. Envoy’s organizational change management methodology integrated naturally into the Bails Infor implementation approach, creating a unified framework for executing Infor Finance, Supply Chain, HR, and Payroll implementations. Dawn invested as much in our clients’ success as we did, ensuring that people, processes, and technology were aligned for long-term adoption. Her OCM leadership elevated the overall project results, turning a successful technical implementation into a true organizational transformation.
What stood out most was how Dawn became a genuine part of the team—her collaboration, commitment, and energy made the work both productive and enjoyable. Having OCM embedded in a system implementation proved to be a game-changer: it not only reduced resistance to change but also maximized the return on our clients’ investment.”
Jamie Bails Richardson, SVP ERP Services-US & Global Leader at Nordic Consulting, (formerly Bails & Associates), Retired
OUR SERVICES
Team Extension & Staff Augmentation
Augment your OCM team with flexible access to senior-level expertise exactly when you need it - from advisory support to hands-on delivery. Our consultants integrate seamlessly with your team to provide:
Advisory change management support for ERP programs and change initiatives
Hands-on design and delivery of tools, templates, and materials that drive change
Mentorship for internal change management professionals